Refunds & Exchanges
We have a 30-day standard return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in good condition, and returned with its original package.
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
Damages and issues
Please inspect your order upon receipt of it, and contact us immediately if the hair is damaged or if you receive the wrong item, so that we can evaluate the issue and immediately work to alleviate your concerns.
The fastest way to ensure you get what you want is to return the hair you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If anything is unclear or you have more questions, feel free to contact our customer support team at firstname.lastname@example.org